Terms and Conditions

General Terms & Conditions that Apply to All Reservations & Quotes:

 

• We have the right to refuse service to anyone.
• Every vehicle may have mileage restrictions.
• Point-to-point services in our limos may be available on weekend evenings based at our discretion.
• We are not responsible for service delayed due to conditions beyond our control; including, but not limited to: traffic congestion, road conditions, vehicular malfunctions, and weather.
• On group transportation/high volume trips, any excessive changes, based on our discretion, may result in additional admin fees of the total contract amount.
• If at any time the chauffeur feels threatened or detects potential danger to oneself or other passengers in the vehicle, they may cancel the ride without refund.
• We are not responsible for any valuables left in any of our vehicles.
• All items brought inside the vehicle are done so at the discretion of their rightful owners.
• We strictly enforce governmental regulations regarding the use of drugs and alcohol Zero tolerance policy involving the consumption of alcohol under the legal drinking age of 21.
• Use of illegal drugs will also result in immediate termination of services with no refund.
• There is absolutely no smoking of any kind in any of our vehicles.
• We are not responsible for any injuries incurred as a result of physical altercations between passengers.
• We are not responsible for any injuries due to intoxication.
• Chauffeurs cannot exceed the maximum capacity of passengers in vehicles, this violates state law and is strictly against our insurance guidelines.
• During holidays, celebrations, and observances, there may be a surcharge in service fees so that we may create an incentive for our chauffeurs to be available during these times.

 

Hourly/As Directed Reservations:

 

• You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate.
• Cancellations within one week (7 days) of your scheduled event will forfeit 100% of the balance.
• A reduction of hours is considered a cancellation and treated the same.
• Trips are billed for time reserved (no discounts for early drop times).
• We have a 10-minute grace period after your scheduled drop off time. After 10th minute, if you are still in use of the vehicle, you will be charged by the half hour.
• There is only one grace period per reservation.
• For your convenience, we add a customary 20% service fee including gratuity to all reservations This can be changed upon request.

 

Airport/Point-to-Point Trips:

 

 You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate.

 

• Departures/Point-to-Point
• We have a 10-minute grace period after your scheduled pick-up time. After the 10th minute of the chauffeur waiting, there will be a per minute waiting fee.
• Airport Arrivals
  1. We have a 30-minute grace period after your flight lands. After the 30th minute of the chauffeur waiting, there will be a per minute waiting fee.
  2. Airport meeting at baggage claim or by the exit doors.
• Stops Along Route
  1.Any stops requested will result in a minimum fee of $25. This may increase based on duration and location of stop.
  2. If there is more than one stop, the trip will convert to an hourly reservation with a minimum 2-hour commitment.
• For your convenience, we add a customary 20% service fee including gratuity to all reservations. This can be changed upon request.
• We cannot make any timing changes for private or semi-private flights within 2 hours of the scheduled pick-up time.

 

Car/Child Seats:

 

• Prime Limo assumes no responsibility for any injury or damage to the user. The device must be installed by the user only.
• Chauffeurs are neither authorized or certified to install this device.

 

Invoices: 

 

Any invoices not paid within 30 days will incur a 10% late fee.

 

Cleaning/Damage Fees:

• $250 cleaning due to sickness
• $25 per broken/missing glassware.
• $250 (minimum) for damaged CD/DVD/Radio Unit/TV or any other electronic device.
• $25 missing AUX cable.
• $50 cleaning due to excessive food mess at our discretion.
• $250 (minimum) for rips or tear to upholstery/leather.
• $150 for ripping tint off windows.
• $100 cleaning fee for any kind of smoking.